Terms of Sale

Terms of Sale

Standard terms of sale for consumer purchases of goods over the Internet

 

1. The Agreement

When you make a purchase, you accept our terms of purchase and a binding agreement is entered into between Heart of Lule and you as a customer. Please note that the terms of purchase are subject to change and should therefore be read every time you make a purchase from Heart of Lule.

 

2. The parties

Seller: 

Heart of Lule

c/o: Logistified AB
Älgerumsvägen 39
383 32 Mönsterås

SWEDEN

VAT number. 502083-8321

Email: contact@heartoflule.com

 

Norwegian HQ adress: 

Heart of Lule

Haugveien 25A

4311 Hommersåk

Org nr: 922 692 998

 

 

The buyer is the person who makes the order.

 

3. Prices

All prices quoted in the online store include VAT. There are no hidden costs with us and the price quoted at the time of purchase includes value added tax, invoice fee and shipping costs. The various items are specified in the checkout as product cost, value added tax, shipping and invoice fees.

We reserve the right to make price changes and to correct price errors on our products.

Please note that offers are valid as long as the inventory is sufficient and within the time frame that is informed in our marketing.

We make reservations about errors in our inventory. If we are missing any of the items you have ordered, we will ship the items we have in stock and credit the missing item (s), possibly deleting the order if we cannot deliver any of the items.

Discount codes always apply to ordinary goods and not to already discounted goods. Some discount codes are of a personal nature and we reserve the right to reject any sale and disable discount codes if we suspect abuse. A maximum of one discount code per order is allowed.

For special offers that have a requirement to include an item on the purchase, these requirements must be maintained. If you return goods that do not comply, we will charge you for the product's fair value.

 

 

4. Entering into an agreement

The agreement is binding on both parties when the buyer's order is received by the seller.

However, one party is not bound by the agreement if there is a typo in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such a mistake.

 

5. Order Confirmation

Once the seller has received the buyer's order, the seller must confirm the order without undue delay by sending an order confirmation to the buyer.

It is recommended that the buyer check that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no agreement between the order and the order confirmation, the buyer should contact the seller as soon as possible.

 

6. Payment

With us you can choose from three safe and secure payment methods for most contries. 

Card payment - If you use a credit card or debit card when making a payment, the purchase amount is deducted on the card the same day the order is made.

Clear invoice with 14 days payment deadline. If you choose to pay by invoice, you will receive an invoice by mail when the package is sent from us. Invoice is due within 14 days.

Klarna Part payment or account, this is a separate choice in the checkout. Invoice is sent to the same email address that was placed with the order.

Worth to note when choosing Klarna invoice / partial payment:

You must be 18 years of age to shop.

The Klarna can be contacted on telephone +47 21 01 89 91 or on www.klarna.no

 

7. Delivery

Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time specified in the order solution in the online store.

If delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to arrange for the goods to be sent to the buyer, he is obliged to have the goods shipped to the destination in a suitable manner and under normal conditions for such transport. The place of destination is with the buyer unless otherwise specifically agreed between the parties.

8. The risk of the item

The risk of the goods passes to the buyer when she, or her representative, has the goods delivered. The seller is responsible for the goods until it is delivered to the buyer.

 

9. Undo

At Heart of Lule you have 30 days of exchange, return and cancellation rights for unused goods. In order to avail of the exchange, return and cancellation rights, it is important that you notify us within 30 days from when you received the item. If the deadline has expired, the item (s) will be returned directly to the customer

If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 14 days of receiving and processing your return. You will receive an email when your return is completed. If you have paid by card, the amount will be credited directly back to the same card you used to purchase.

If you have to return all or part of your order and have chosen invoice as payment method, you can postpone your due date free of charge at www.klarna.no. Failure to do so may incur cleaning fees until your return is received and processed. Fee fees accrue to the customer. The Klarna can be contacted on telephone +47 21 01 89 91 or by e-mail: info@klarna.no

We will update your invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can receive a refund.

Unused items

In order to have the full amount refunded on return / cancellation right, the item must be returned in the same condition as when you received it. That is, in original packaging, with all labels hanging on, with no odors or marks.

 

Used goods

If you return a used item, we evaluate the item's value reduction and refund the item's used value. An item without original packaging, labels or with odor / marks will be considered used and the full amount will not be eligible for a refund.

 

10. Complaint in the absence and deadline for reporting claims in the event of delay

If there is a defect / defect in the item you must notify us within a reasonable time. If something is damaged / marks / stains / smells on the product when you receive the package from us, you must contact us immediately to inform us so that we can register this on your order if you are to return the product.

If we have packed the wrong item, it is important that you notify us within 14 days of the item being received. Then we will pay the return cost and send the correct item - given that it is still in stock. We reserve the right to sell out.

If a complaint is made, the customer will be refunded the same amount for the complaint item as when it was purchased, or new item if we still have the product in stock.

If you have to return all or part of your order and have chosen invoice as payment method, you can postpone your due date free of charge at www.klarna.no. Failure to do so may incur cleaning fees until your return is received and processed. Fee fees accrue to customers. The Klarna can be contacted on telephone + 47 21 01 89 91 or by e-mail: info@klarna.no

 

11. Personal information

Personal information will not be passed on to any other parties, but only used to implement the agreement with the buyer.

 

12. Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”